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Why West Indies School of Hospitality ?

 
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LEARNING EXPERIENCE

Programs are authored by top faculty at Cornell, who are doing today's leading edge research.

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DESIGNED FOR IMPACT

Equip everyone from individual contributors to new and seasoned managers with just-in-time skills to solve their everyday challenges: customer service, leadership, business acumen, marketing and much more.

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EXCEPTIONAL QUALITY

Experience high quality programs and instruction, with frictionless delivery.

Upcoming growth in the Hospitality Sector

Growth in the tourism sector in Grenada and the Caribbean is projected to increase tremendously over the next 5 years.
With plans for expansion of room stock we expect to see growth in several areas including:

Interested in Our Programs?

Our Programs Will Help Your Service Skills By

  • Identifying opportunities for improvement and tightening gaps to ensure high-quality service excellence execution

  • Using Poise, Empathy, Resourcefulness and Caring to deliver more effective service

  • Reading clues in the customer environment to inform service strategies and customize service delivery

  • Drawing on best practices when handing difficult situations and resolving conflict

  • Identifying opportunities for service recovery and correctly identifying recovering errors and appropriate responses

  • Improving communication by consciously considering audience, message and method of delivery

  • Employing the Listen, Observe, Ask method in all customer interactions

 
 

See how it all comes together

Watch the video to learn how WISH Grenada brings eCornell’s unmatched online learning experience to you.