Learn from top industry minds
Why West Indies School of Hospitality ?
LEARNING EXPERIENCE
Programs are authored by top faculty at Cornell, who are doing today's leading edge research.
DESIGNED FOR IMPACT
Equip everyone from individual contributors to new and seasoned managers with just-in-time skills to solve their everyday challenges: customer service, leadership, business acumen, marketing and much more.
EXCEPTIONAL QUALITY
Experience high quality programs and instruction, with frictionless delivery.
Upcoming growth in the Hospitality Sector
Growth in the tourism sector in Grenada and the Caribbean is projected to increase tremendously over the next 5 years.
With plans for expansion of room stock we expect to see growth in several areas including:
Interested in Our Programs?
Our Programs Will Help Your Service Skills By
Identifying opportunities for improvement and tightening gaps to ensure high-quality service excellence execution
Using Poise, Empathy, Resourcefulness and Caring to deliver more effective service
Reading clues in the customer environment to inform service strategies and customize service delivery
Drawing on best practices when handing difficult situations and resolving conflict
Identifying opportunities for service recovery and correctly identifying recovering errors and appropriate responses
Improving communication by consciously considering audience, message and method of delivery
Employing the Listen, Observe, Ask method in all customer interactions
See how it all comes together
Watch the video to learn how WISH Grenada brings eCornell’s unmatched online learning experience to you.